Request Repair Service
Need device repair or warranty service? Our trained technicians are here to help. Submit a claim and we’ll get you up and running in no time.
If you need repair service, complete a Repair Request (RMA) form and a representative will contact you with instructions to send in your instrument or schedule field service. Make sure to reference your RMA number on all correspondence.
Request Repair
Warranty Coverage
We take pride in our craftsmanship, which is why we back our devices with a 12-month manufacturer's warranty. This warranty provides coverage for product defects and includes parts and labor as well as technical email and phone support.
Contact Our Service Team
If you have questions regarding your warranty, device repair, or need more information about pricing, contact an X-Rite Color Expert.
Please have your device model and serial number ready.
USA
- Phone: 888-826-3042
- Email: ServiceSupport@xrite.com
Europe
- Phone: 00 800 700 300 01
- Email: EMEASupport@xrite.com
India
- Phone: +91 8762758126
- Email: ServiceIndia@xrite.com
Hongkong & SEA
- Phone: +852 2568 6283
- Email: ServiceAsia@xrite.com
Japan
- Phone: +81-3-5579-6907
- Email: JapanServiceTeam@xrite.com
China
- Phone: 400-606-5155, Option 6
- Email: SHService@xrite.com
Enhanced Protection with a Service Care Plan
For customers where consistent color quality is vital to their business, our Service Care Plans provide additional coverage to ensure your device operates in peak condition from the day it leaves our factory.
What's Included |
Manufacturer Warranty |
Service Care Plan |
| Manufacturer’s Defects | √ | √ |
| Accidental Damage | √ | |
| Battery Replacement | √ | |
| ISO-Compliant Certification | √ | |
| Loaner Device | √ | |
| Equipment Cleaning & Inspection | √ | |
| NetProfiler Certification* | √ | |
| Online Training* | √ |
*when applicable
Device Care When You Need It
Service Care Plan
Our Service Care Plans include preventative maintenance, optimization, repair, and certification to maximize the reliability and lifespan of your devices.
ISO Certification
Our trained technicians perform annual ISO certifications to ensure you remain in compliance.
NetProfiler
NetProfiler is a cloud-based solution that enables you to verify and optimize your instruments from the convenience of your own facility, ensuring consistent and accurate performance across your supply chain.
