If you are unable to find a solution that best describes your problem, don't hesitate to contact our Retail Customer Success team at:
1-800-572-4626, Option 3 for Techincal Support
Hours: Monday-Thursday 8:00am - 6:00pm EST
Friday 8:00am-5:00pm EST
Saturday 12:00pm-4:00pm EST
or email us at: RetailCustomerService@XRite.com