Instrument measurements are not being transmitted or stored in the X-RiteColor Master software.
If you have measurement averaging set up on the instrument, and turned on in the software they will act as a multiplication factor.
Solution; Turn off, or adjust the number of measurements in the software and/or instrument.
Example; If you have the instrument set up for averaging 3 measurements and the software set for a 3 measurement average the user must complete a total of 9 measurements before a sample will be saved, or displayed in the software.