Q: I am attempting to profile my printer but the software crashes after selecting the IT8 reference file. Please help!
A: MonacoEZcolor v.2.6.0 - v.2.6.5 may crash under certain conditions when creating a printer profile. Poor scanner linearity or poor shadow measurement capability is at the root of the cause. This generates a math error within the software that is not properly trapped - hence the crash.
Follow the link below to download a software patch. It traps the math error using a slightly different code model to allow the profiling process to continue without error.
Click Here to download the software patch.