Support Videos for DigiMatch

Unboxing

Calibration

Taking a Measurement

Maintenance and Troubleshooting

Changing the Battery

Check these options of Self-Solvable Errors in the following Support Section before contacting X-Rite service:

Download DigiMatch User Manuals (please select language)

English, German, French, Italian, Spanish, Portuguese, Korean, Japanese, Chinese Simplified, Chinese Traditional

Download DigiMatch Quick Start Guide (includes all languages)

Download DigiMatch Troubleshooting Guide (EN only)

Download DigiMatch Spare Parts list

Service & Support

If you are looking to service your existing PPG spectrophotometer, see below for more details.

Firmware Upgrades

To upgrade your PPG spectrophotometer to the latest Firmware to enhance the performance, please click on the following link.

RMA Forms

Select the RMA Form for your region and submit the completed form to start the Service process with X-Rite.

RMA Service form for Europe, the Middle East, Africa (EMEA) & the Americas.

RMA Service Form for Asia-Pacific (APAC)

RMA Form for Hong Kong service center
RMA Form for Shanghai service center
RMA Form for Japan service center
RMA Form for India service center