Connection Issue On PC With Microsoft Security Essentials
Customer will not be able to connect their X-Rite color measurement device to a PC that has Microsoft Security Essentials running on it.Microsoft Security Essentials (MSE) is a free security suite that is becoming more and more popular. It can be installed on Windows XP, Windows Vista, and Windows 7. X-Rite Applications has detected some instrument detection issues when a customer has MSE running on their computer. As with most other anti-virus/firewall vendors, simply setting an exclusion or program permission for the X-Rite p-program will correct the issue. For MSE, use the following instructions:
- Disconnect the X-Rite measurement device (i1Display, ColorMunki, i1Pro, etc…)
- Open MSE by going to Windows “Start” > “All Programs” > “Microsoft Security Essentials”
- Select the “Settings” tab and then click on “Excluded files and locations” on the left panel
- Click on “Browse” on the right side of the window and then navigate to (C:) > Program Files (or “Program Files (x86)” in 64-bit OS) > X-Rite
- Click on the “X-Rite” folder to highlight it and then select “OK”
- Select “Add” on the right side of the window and then “Save Changes” at the bottom of the window
- Close MSE and restart the computer
- Connect your X-Rite device after restarting and load the driver automatically if prompted. Open the appropriate X-Rite program and test.
