Follow issuing these commands in this order. Issue all commands to completely reset your VC 100B Hub to it's original factory settings.Doing this will remove all data from the hub and your projects will need to be re-created.
1) Type "ge" in the command line of Tool Crib and click send
2) Type "ce" in the command line of Tool Crib and click send
3) Type "pg" in the command line of Tool Crib and click send
4) Type "pc" in the command line of Tool Crib and click send
5) Type "re" in the command line of Tool Crib and click send
6) Type "mp" in the command line of Tool Crib and click send