Connecting to a Windows operating system
When installing calibration software on a Windows based system including XP and Vista, there are drivers that also need to be installed to allow the USB device to connect to the computer, this is something that is commonly known as Plug and Play. The root cause of most USB issues is that the customer plugs the hardware into the computer BEFORE installing all required supporting software. When this is done, the "Found New Hardware" wizard launches but is not able to complete the installation. Either the customer cancels or the wizard aborts leaving the task incomplete.The steps below will walk you through resolving a partially installed device.
With the device connected to the operating system:
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- Open the device manager window by right clicking on the My Computer icon -> Properties -> Hardware -> Device Manager OR you can access Device Manager via Control Panel -> System -> Hardware -> Device Manager.
- Select Manage which will then open a new window called Computer Management.
- Under System Tools you will see Device Manager.
- After clicking on Device Manager to open up the files find the X-rite Devices file on the right side of your screen expanding the file by clicking on the plus sign.
- You should not see any stop sign or yield sign icons next to the Xrite driver, if you do and the device is still connected to the computer just highlight it -> right click -> Scan for New Hardware or select Update Driver to launch the Hardware Update Wizard. The screen shot below is what a ColorMunki driver will look like when opening in Device Manager.
- Once the system picks up the driver for updating the Hardware Update Wizard will launch on your system and you need to follow the instructions on screen. Normally selecting ‘Yes, this time only’ option will be sufficient to install the driver and maintain connectivity.
If device manager shows that the driver is installed correctly and you have already tried to Scan for new hardware but the device is still not being recognized by the software, you may need to reboot the operating system for these changes to completely take over.
