Our X-Rite Support Specialists might have asked you to provide some Log Files or other helpful support files for i1Profiler. Here is an overview, where to find those files on a Mac or Windows System:
Macintosh
• Assets: - Startup Disk/Library/Application Support/X-Rite/i1Profiler - Or access files through i1Profiler UI by right-clicking on an asset and selecting Open in Finder
• Assets - C:\Documents and Settings\All Users\Application Data\X-Rite\i1Profiler - Or access files through i1Profiler UI by right-clicking on an asset and selecting Open Containing Folder