Before moving forward with this trouble shooter we recommend that you consider these simple things first. Below is a list of considerations you will want to address. You may simplify the process of resolving your issue by reviewing these suggestions. Click on the appropriate link below to access the information.
1) Connectivity Precautions for Vericolor Products
3) Resetting the VC-100B using the Button on the Hub
4) Restoring Vericolor's Factory Presets using the buttons on the Hub