Request Service

Need device repair or warranty service? Our trained technicians are here to help. Submit a claim and we’ll get you up and running in no time.

If you need repair service, either login to your My X-Rite account or complete a Guest RMA Request.  A representative will contact you with instructions to send in your instrument or schedule field service. Make sure to reference your RMA number on all correspondence.

 

Request Service Via My X-Rite

 

Request Service as Guest

 

Warranty Coverage

We take pride in our craftsmanship, which is why we back our devices with a 12-month manufacturer's warranty. This warranty provides coverage for product defects and includes parts and labor as well as technical email and phone support.

 

Contact Our Service Team

If you have questions regarding your warranty, device repair, or need more information about pricing, contact an X-Rite Color Expert.

Please have your device model and serial number ready.

USA

  • Phone: 888-826-3042
  • Email: ServiceSupport@xrite.com

Europe

  • Phone: 00 800 700 300 01 
  • Email: EMEASupport@xrite.com

India

  • Phone: +91 8762758126
  • Email: ServiceIndia@xrite.com

Hongkong & SEA

  • Phone: +852 2568 6283
  • Email: ServiceAsia@xrite.com

Japan

  • Phone: +81-3-5579-6907
  • Email: JapanServiceTeam@xrite.com

China

  • Phone: 400-606-5155, Option 6
  • Email: SHService@xrite.com

Enhanced Protection with a Service Care Plan

For customers where consistent color quality is vital to their business, our Service Care Plans provide additional coverage to ensure your device operates in peak condition from the day it leaves our factory. 

What's Included

Manufacturer Warranty

Service Care Plan

Manufacturer’s Defects  √
Accidental Damage  
Battery Replacement    
ISO-Compliant Certification    √
Loaner Device    √
Equipment Cleaning & Inspection  
NetProfiler Certification*    
Online Training*  

*when applicable

Device Care When You Need It

Service Care Plan

Our Service Care Plans include preventative maintenance, optimization, repair, and certification to maximize the reliability and lifespan of your devices.

ISO Certification

Our trained technicians perform annual ISO certifications to ensure you remain in compliance. 


NetProfiler

NetProfiler is a cloud-based solution that enables you to verify and optimize your instruments from the convenience of your own facility, ensuring consistent and accurate performance across your supply chain.

Need a Quote? Contact Sales(888) 800-9580

Technical Questions? Contact Support(888) 826-3042