Player Requirements

We use Vidyard to deliver all our video content. The HTML player is designed to provide you with the highest stream possible based on your available bandwidth.

Troubleshooting! If you cannot see videos, try this:

Your IT department may be blocking our streaming video server. The following address will need to be allowed through your firewall: https://play.vidyard.com.

Browser Support

You can use any major browser to watch Vidyard videos. The same is true for most mobile devices that use Android or iOS as their operating system. It’s recommended that you keep your browser as up to date as possible.

Desktop browsers

Version requirements

Chrome (provides auto-updates)

Current, current -1

Microsoft Edge

Current, current -1

Firefox (provides auto-updates)

Current

Safari

Current

Internet Explorer 11

Uses fallback player

Mobile devices

 

Android (assumes use of Chrome mobile app)

v4.4+

iOS (assumes use of Safari mobile app)

v11+

 

The fallback player

In a few scenarios, a fallback player will be used to deliver video to the viewer instead. The fallback player is designed, at a minimum, to allow basic playback of the video and some video features may not work.

 

Browser/devices

Versions

Internet Explorer

11

iOS

v7-10

Firefox Mobile, Edge Mobile, Blackberry

All versions

 

A note about Windows support

Note: as of January 7, 2020 Microsoft has ended support for Windows 7. rel="noopener noreferrer" Similarly, Microsoft's support for Internet Explorer 11 ended on June 15, 2022.

 

Need a Quote? Contact Sales(888) 800-9580

Technical Questions? Contact Support(888) 826-3042