In order to properly import customer files from PaintMaker into ColorDesigner, the file must be named custom_1 with a .mdb extension. Both ColorDesigner and ColorDesigner PLUS software are programmed to recognize only that name and file type from the PaintMaker program.
Note: If the customer file to be imported is named something other then custom_1, rename that file and try the import again. If import still fails, make sure the media and hardware are in the good working condition.