After Completing a Test I Am Getting a Red Traffic Light

If after completing a test (e.g. Repeatability, or IIA) a red traffic light is displayed as shown below, indicates that the test failed.

You can elect to continue with the test or “restart the current test” using the Back Arrow Button shown below. Before restarting the test make sure the tile set and instrument have been properly cleaned. To clean your instrument Click Here, and to clean your tile set Click Here.

In the event that after insuring both your instrument and tile set have been properly cleaned, you are still experiencing difficulty, complete the full profiling procedure so that information about the profile is uploaded to the NetProfiler server. With this information, X-Rite Customer Service Technical Support will be able to perform advanced diagnostics on this situation.